Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, here are the steps you can take.
CONDITIONS
You may return it to us for a full refund, store credit, or an exchange, if the following conditions are met;
The product was received in a damaged condition (Damaged in transit).
The product received was not as advertised.
The product is defective and within the warranty period.
The product is unopened and in its original packaging.
The wrong product was delivered.
When will a return be declined outright;
Buyers remorse outside the 7 day grace period.
Partial returns; if an item is bought as a pack / bulk, all items in that pack / bulk must be returned. No partial returns will be accepted.
If a sample had been arranged and the sample was approved and the bulk sale proceeded. The Goods were received and were the same as the sample.
Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of receiving the product. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@anchor828.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Anchor828 Wholesale
Attn: Returns Anchor828 Wholesale
RMA #
Address to be provided.
Please note, you will be responsible for all return shipping charges, unless the following conditions occur;
The product was damaged in transit
The wrong product was delivered
Under all other conditions, the customer will be responsible for return shipping. We strongly recommend that you use a trackable method to mail your return.
In the event of a defective product(s) being returned within its warranty period; a) the customer will be responsible for return costs and b) Anchor828 Wholesale will carry the cost of re-sending the replacement.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. All refunds will be done through EFT. Will contact you to obtain a copy of your banking details. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Consumables
Clothing
Hygiene Products
Food and Sweets
Disposable Goods
Chemicals
Goods Past Warranty
Goods Past The 7 Day Grace Period
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
